Privacy policy

This Privacy Policy describes how Traces Silver (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tracessilver.com or otherwise communicate with us.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Collected automatically using cookies, log files, and web beacons (IP address, browser type, time zone).

  • Order Information: Collected directly from you to fulfill our contract (Name, billing address, shipping address, payment information, email, and phone number).

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products and offers.

 

3. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store.

  • We use Google Analytics to help us understand how our customers use the Site.

  • We may share your information to comply with applicable laws and regulations.

4. DATA RETENTION & GDPR (European Residents)

As we are based in Berlin, Germany, we comply with the General Data Protection Regulation (GDPR). If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at the email below.

5. COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and advertising cookies to optimize your experience on our Site.

6. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@tracessilver.com or by mail using the details provided below:

Traces Silver Address: Alt-Tegel, 13507 Berlin-Reinickendorf, Germany E-mail: support@tracessilver.com